World Heart Beat
The facade of World Heart Beat Embassy Gardens, with the US Embassy in the background

We’re hiring! Front of House Manager

World Heart Beat Embassy Gardens is looking for an enthusiastic, organised, and experienced Front of House Manager to work closely with the General Manager and the front of house teams to ensure a friendly, welcoming, professional, efficient, safe, and accessible service to all visitors. This is a varied role, with responsibilities ranging from overseeing the café/bar operation, supporting students attending for music lessons, operating the box office, to acting as manager on duty for performances and events, taking leadership responsibility for front-of-house functions and overall supervision.

You will have a hands-on approach to all aspects of operational responsibility and be a natural problem-solver. You will have a proven understanding of customer relations, budgetary management, and team leadership.

You will be creative and resourceful in event planning, within the parameters set by the General Manager.

It is an exciting time for the charity, following the opening of World Heart Beat Embassy Gardens, our second site for music teaching, which includes a new concert hall and recording studios. The Front of House Manager will have an important role to play and will be the first point of contact for all Embassy Gardens enquiries, suited to someone who will enjoy getting to know and supporting the World Heart Beat community, especially our children, young people, and their families.

Role: Front of House Manager
Reporting to: General Manager
Company: World Heart Beat Music Academy/CIC (WHB)
Salary: £30,000 per annum
Benefits include: Contributory Pension Scheme; On the job training and development, together with some external training, as agreed with your line manager; discounts at our café; free concert tickets
Hours: Full-time, 40 hours over 5 days (with 1 hour for lunch included). Based on a shift pattern, evening and weekend work is essential
Location: Office based. World Heart Beat Embassy Gardens, Nine Elms, London SW11 7BP
Holiday: 20 days plus bank and public holidays

How to apply

Please provide a copy of your current CV together with a covering letter explaining why you are
interested in the position and how your skills and experience aligns with the person specification.

Please include the names of two referees, one of which must be your most recent employer.
References won’t be taken up without your consent.

Your letter, CV and EO monitoring form should be emailed to Hilary O’Connor, General Manager, at:

Application Deadline: 5pm, Thursday 25 April 2024

Interviews: Week commencing 29 April 2024

Terms and Conditions

World Heart Beat is committed to creating a positive and inclusive environment where everyone feels respected and free to work without fear of discrimination. We are an equal opportunity employer and value diversity in our practice. We encourage applications from all backgrounds and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We welcome applications from people requiring flexible working arrangements and from anyone with any professional or educational background.

Health and Safety
All employees will be required to have a DBS check and are required to understand and comply with World Heart Beat Music Academy’s Health and Safety Management Policy, including taking reasonable care for their own health and safety and that of others who may be affected by their acts or omissions whilst at work. The post-holder’s responsibility for promoting and safeguarding the welfare of children and young people for whom s/he is responsible, or with whom s/he comes into contact, will be to adhere to and ensure compliance with World Heart Beat Music Academy’s Child Protection Policy Statement at all times.

World Heart Beat uses the power of music to inspire, bring people together and make a positive impact

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