We are looking for a friendly and enthusiastic Café Assistant to join the team to help in the smooth day to day running of our café, maintaining consistently high standards of presentation and customer service, being the first point of contact for our visitors, taking and serving orders, preparing drinks and food as required and ensuring the café is clean and tidy. The café is open Monday-Friday and during concerts/events, in the evenings. You will be required to work to an operational rota which will include some evenings and weekends.
Role: Café Assistant
Reporting to: General Manager
Company: World Heart Beat Music Academy/CIC (WHB)
Contract: Casual
Salary: £11.95 per hour
Hours: Work is offered on an ad hoc casual basis with hours varying from week to week and will include some evenings and weekends where event/bar work is concerned
Location: World Heart Beat, Embassy Gardens, Nine Elms, Vauxhall
Key Responsibilities
Assist with the preparation of and the serving of all food and beverages to customers, always ensuring great customer service
To maximize food and beverage sales through upselling at all possible opportunities
To implement licensing laws, with a knowledge of the café premises license. This will include approving and denying alcohol sales where appropriate
Operate a touch screen till (ePOS) and be responsible for taking customer orders, receiving payment for goods with cash and card machine
Assist with the set up and clear down of counters, maintaining the expected level of cleanliness
Ensure counter areas are constantly replenished and well-presented throughout service
Assist in the effective control and purchasing of stock
Complete daily administration as requested including food temperatures, wastage, and cleaning schedules
Regularly update sale and purchase records of all Café transactions
Ensure that the service and storage areas are clean and tidy, assisting with waste removal and washing up
Comply with all Health & Safety, Food Safety, Allergen & Environmental legislation
Deal with issues that arise in a professional manner while on duty, ensuring the highest level of customer service and food standards are achieved
Person Specification
Proven work experience in a similar environment, with a passion for food and hospitality
Self-motivated and comfortable working alone on occasion
Energetic and enthusiastic, with excellent customer service and sales skills
High standards of personal presentation
Team player
Flexible with a positive attitude and an ability to work calmly under pressure
Enthusiastic for sharing information about the work of World Heart Beat
Previous catering/barista experience would be preferred but is not essential
You must have the right to live and work in the United Kingdom
How to apply
Please provide a copy of your current CV together with a covering letter explaining why you are
interested in the position and how your skills and experience aligns with the person specification.
Please include the names of two referees, one of which must be your most recent employer.
References won’t be taken up without your consent.
Your letter, CV and EO monitoring form should be emailed to Hilary O’Connor, General Manager, at: hilary@worldheartbeat.org
Application Deadline: There is no deadline so please apply as soon as you can. We will also get in touch to let you know if we would like to invite you for an interview. You would start work immediately.
Interviews: Interviews will be undertaken when suitable applications are received. Should the right candidate be found, the application process may close early. We’d therefore recommend applying in good time
Terms and Conditions
World Heart Beat is committed to creating a positive and inclusive environment where everyone feels respected and free to work without fear of discrimination. We are an equal opportunity employer and value diversity in our practice. We encourage applications from all backgrounds and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We welcome applications from people requiring flexible working arrangements and from anyone with any professional or educational background.
Health and Safety
All employees will be required to have a DBS check and are required to understand and comply with World Heart Beat Music Academy’s Health and Safety Management Policy, including taking reasonable care for their own health and safety and that of others who may be affected by their acts or omissions whilst at work. The post-holder’s responsibility for promoting and safeguarding the welfare of children and young people for whom s/he is responsible, or with whom s/he comes into contact, will be to adhere to and ensure compliance with World Heart Beat Music Academy’s Child Protection Policy Statement at all times.