Education Officer – vacancy

Vacancy – Education Officer role

9th December 

Job Description:  Education Officer

About the Academy

We believe music is a universal form of communication that bridges cultural, political, social, economic and linguistic barriers. Our aim is to realise every young person’s potential in the field of music and beyond and we also take young students who would not otherwise be able to learn music and gives them the opportunity to learn an instrument World Heart Beat Music Academy is a registered charity.

World Heart Beat (WHB) is small but ambitious, achieving Arts Council England NPO status last year, one of just three new London-based organisations for music. It is an exciting time at WHB, with the academy set to open a second building at Embassy Gardens, Nine Elms, in 2020. Our new music education centre and venue will enable us to double our student numbers and grow our learning programmes for young people, and the community

Purpose of the job

The Education Officer will play an important front facing role in our academy, ensuring the experience for students and their families is excellent. The post-holder will be pivotal in ensuring the smooth running of all aspects of our programmes and will have the opportunity to contribute to the development of learning offer, as the academy grows.

Person specification

You will be an energetic and passionate individual with an interest in music and/or young people’s development, ideally with one-two years’ experience in a relevant arts or cultural organisation. You will have excellent attention to detail and be a multi-tasker who thrives in a busy environment. We are a small team, so you will be a team player, who is also happy to work independently, and can demonstrate that you are comfortable to use your own initiative.

The successful candidate will have strong administrative and organisational skills. They will be a good communicator and have the ability to converse and work with a wide range of people.

Main tasks and responsibilities

  • Welcoming and looking after the needs of students and their families when they arrive at the Academy each day, and being the central point of contact for them
  • Timetabling of classes, lessons and rehearsals and ensuring the smooth running of the programme
  • Liaison with and support of teaching and visiting musicians
  • Recruitment of students for our programmes, classes and events
  • All education related administration to include:
    • database management
    • managing student records and profiles for music department staff
    • collation and distribution of student assessments
    • processing student examination entries and results
    • monitoring suitable for reporting to funders
    • carry out all DBS checks needed
    • invoice liaison with our finance officer
  • Contributing to the development and design of our programmes for young people and the community
  • Supporting, and where required, delivering Arts Award for our students
  • Ensuring student concerts are well-supported by family, friends, the community and other audiences
  • Events co-ordination to include workshops, sharing sessions, student concerts and outreach
  • Other general tasks as required to include organising the teaching spaces, keeping track of student instruments and ordering supplies such as sheet music

 Key skills

  • Effective communicator, able to engage warmly with a broad range of stakeholders to include students, parents, musicians and partners
  • Strong written skills able to put together compelling copy for a range of purposes to include project briefs, reports and materials that drive engagement and action
  • Able to evidence outstanding recording keeping skills and an awareness of the importance of these for organisation administration, accountability and funder reporting
  • Focused with a strong attention to detail and proven ability to undertake tasks required to a high level of accuracy
  • Excellent planning and organisation skills and an ability to multi-task
  • Highly IT competent using a range of software including MS Office, databases and social media

Knowledge and experience


  • One to two years’ experience of working in an arts or cultural organisation
  • Previous experience of working in a front facing role with the public
  • Demonstrable experience of administrative work
  • An enthusiasm for music and for working with children and young people
  • A degree or equivalent qualification


  • Experience of working within an arts education context with experience of shaping or delivering education activities / projects
  • Knowledge of UK music education
  • Understanding of access and diversity agendas in the arts
  • Experience of using Donorfy or other CRM system

Health and safety

All employees are required to understand and comply with World Heart Beat

Music Academy’s Health and Safety Management Policy, including taking

reasonable care for their own health and safety and that of others who may be

affected by their acts or omissions whilst at work.


The post-holder’s responsibility for promoting and safeguarding the welfare of

children and young person’s for whom s/he is responsible, or with whom s/he

comes into contact, will be to adhere to and ensure compliance with World

Heart Beat Music Academy’s Child Protection Policy Statement at all times.


Post details

Reporting line:                     Artistic Director

Working with:                       Administrator / PR, Outreach Officer and Head of Philanthropy

Location:                    World Heart Beat Music Academy, South West London

Company:                   World Heart Beat Music Academy

Salary:                                    £24 – 26,000 dependent on experience

Hours:                                    Permanent, full-time, working Mon-Fri, 11.30pm-7pm or 12.30-8pm

37.5 hours per week with 30 minutes for lunch included


This is a critical front-facing role (hence the start and finish time required). Home working will not be possible.

Some occasional weekend working may be needed for which we operate a TOIL system

Holiday:                     25 days plus bank holidays


How to apply

  • Please send us a covering letter explaining why you are interested in the position and how your skills and experience fit the role description. Please include details of your current salary and notice period
  • Please also provide us with a copy of your current CV
  • Your letter and CV should be emailed to Sahana Gero at
  • The deadline for applications is Friday 3 January at 5pm
  • Interviews will take place on Thursday 9 January



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